According to statistics, 83% of small business executives believe having an organized office is essential for business success. Moreover, 63% claim office organization improves company profitability. If your company still lacks thorough organizational strategies, it is time to change that.
Here is how to organize your business in five steps.
1. Upgrade to Cloud-Based Business Tools
On-site software requires installation and regular maintenance. You will probably need to hire an IT professional to take care of it. On the other hand, on-premise business software does not provide flexibility. That is why you should consider shifting to cloud-based tools for your company. Ever needed a document on presentation while on a trip and could not access it? Then, you understand the drawbacks of on-premise software.
For starters, they save you lots of time and money. Cloud technologies remove the hassle of installing and maintaining your systems. Employees can log in and use the software from multiple locations and devices. As such, they have real-time access to business-related information. Most importantly, it helps you perfectly sync all business tools across various devices.
You can use cloud technologies in almost any area of your business, including:
- project management
- human resources
- digital marketing
- inventory management
- customer service
2. Hire Virtual Assistants
Your team wastes lots of invaluable time on repetitive tasks. If you ever wished you had an assistant but could not afford it, a virtual assistant can help you.
Virtual assistants are independent contractors. You can find them on platforms like Upwork, Zirtual, and Fancy Hands.
VAs work remotely, offering a range of cost-effective and on-demand administrative services. For example, if you need help with video editing, customer service, or appointment scheduling, hiring a VA may be the right move for you.
3. Improve your Customer Service
Customer service is a crucial aspect of your business growth. It improves customer experiences, increases sales, and inspires customer loyalty. Most importantly, it ensures you earn lots of positive marketing.
Now, customers expect you to provide exceptional, omnichannel service across multiple channels. Therefore, email support and phone calls are not enough. Live chat is a perfect solution for your website and social channels. It humanizes your customer service and provides faster feedback. If you cannot afford to hire a team of in-house agents, consider outsourcing customer support to VAs.
Many customers also use self-service customer support resources. For example, create a knowledge base on your website. It keeps your company’s most valuable resources, such as articles, how-to guides, or helpful videos, in a central location. The goal is to understand customers’ most common questions and provide straightforward answers.
Chatbots, for example, are another effective form of self-service. They let you automate the menial aspects of customer service. For example, they can answer common customer questions in real time. As such, they will let your agents focus on issues that require critical thinking and a human approach.
4. Invest in Business Insurance
Different types of organizations require different insurance policies. Insurance coverage is available for every potential risk your business may face. There are many factors to consider, such as your industry, number of employees, contracts, business partners, annual revenue, and so forth. Therefore, consider hiring a reliable insurance company to help you.
Here are several insurance types you should invest in:
- General liability covers legal hassles due to workplace accidents, injuries, and claims of negligence. They can protect you against payments as the result of property damage, medical expenses, lawsuits, or employee/customer injuries.
- Health insurance for small business owners goes hand in hand with their workplace safety and health policies. It supports both your company and employee wellness.
- Product liability insurance is essential for companies that manufacture, distribute, and sell products. This insurance type protects you against financial loss as a result of a faulty product that causes injury.
- Professional liability insurance protects your business against claims of negligence.
- Home-based business insurance is a necessity for any solopreneur. Contrary to popular belief, homeowners’ insurance does not support your home-based business.
5. Create Corporate Protocols
Building an internal communications strategy is essential to any company. One of its most significant aspects is protocols and policies. Those documents make sure your company’s values, goals, and expectations are communicated transparently among all team members. Protocols determine how effectively your business management strategies will be carried out.
For starters, requires having a strict policy. Some of them are customer communications, branding, data security, workplace health and safety, time-off policies, etc.
Over to You
Rather than adopting new organizational policies, consider tweaking existing ones. Assess your company’s workflow and productivity. Then identify the areas that require optimization. The tactics mentioned above can significantly improve your business management strategy.