Hiring a service provider is always a part risk and part good decision-making, particularly, if it is your first time working with such a business. Consider half of your research work is done If you have some names of moving companies from your friends and family.
If you don’t have any names at the ready, then you will have to start your search from scratch. This means being extremely careful with each step you take and planning rounds of research. After all, you’ll be relying on the moving company to safely transport your belongings when you relocate to another city or state.
To make matters simple for you, here is a look at five crucial factors that you need to learn before working with a moving company:
1. The company’s offline reputation
Whether you have heard of a moving service provider’s name from your circle or saw its ad in your newsfeed, you need to double check the company’s reputation. As soon as you have a business’s name, unearth its reputation by asking about it from your friends, colleagues, and family members.
Chances are someone among your acquaintances has worked with the company and can tell you how good or bad their service is. In this way, you can learn about the pros and cons of working with a specific moving company.
2. The website of the moving service provider
You also need to check a moving company’s website. In the present times, it is essential that a venture has an online presence. The first step in exploring someone’s digital presence is looking for the website.
It is a pretty shady thing if there is no website present. Most moving services, for example, ALTA Storage Moving, showcase a business site. Once you are at the website, look for adequate contact details including a physical address and phone number.
At the same time, the site should display a services section that gives information on what the company can do for you. The website should also display the moving business’s experience. It is crucial that you note the company’s experience, as it is a telltale sign that speaks volumes of how well the company provides service.
3. Testimonials and reviews
Asking about business from your friends is a way of unearthing its offline reputation. It is equally essential that you dig out the company’s online reputation too. Reading testimonials and reviews can help in this regard. Research outlines that 91% of us read reviews regularly or occasionally.
Therefore, take to your search engine and surf for the company’s reviews. Some popular sites where you can read reviews include Google, Yelp, and Facebook. Of these, Google and Facebook are ranked number 1 and 2, respectively for trusted online reviews. Besides, you can read the moving business’s testimonials on their site as well.
4. The services offered and complete pricing details
When you visit the site of the moving services, you should be able to get an adequate brief of the services that it provides. Some moving companies offer packing services as well. Others may only provide a container to you without taking responsibility for transporting your belongings.
Thus, you need to know the services so that you can choose a company to work with wisely. Also, call the company to learn more details. While you are on the call, get a price quote as well. Some companies may not be completely transparent about the total costs. Therefore, inquire about all the extra fees.
5. The company’s moving process
Lastly, you should ask the company about their moving process. It is crucial that you learn all the details so that you know where your luggage is on its journey to your given destination. You should also ask about how the company will update you on your luggage’s transport.
Another significant thing to learn is how the business handles complaints. The company should have a proper process in place. Besides questioning the service provider, you can also message the people whose reviews you read (as mentioned above) about how friendly and professional the moving services team is.
All in all, searching for the right moving services can be a time-consuming task that involves thorough research. At the end of the day though, the research is worth the effort as you can trust the company for providing good services to you.