Adopt Professionalism with NDIS Code of Conduct for Workers

Definition of NDIS Code of Conduct

The NDIS (National Disability Insurance Scheme) Code of Conduct is a set of standards and expectations that are designed to ensure all participants in the NDIS have a positive experience. It outlines how participants should behave, interact, and respect each other while participating in the scheme.

The NDIS Code of Conduct for workers is made up of four core values: Respect, Integrity, Inclusion, and Equity. All members participating in the NDIS must agree to uphold these values when engaging with each other or any service providers associated with the scheme.

The code also sets out rules for communication between all parties involved in a participant’s plan or services provided through the NDIS.

  • Respect: All individuals must be treated with respect at all times regardless of their disability or cultural differences. This includes not making assumptions about an individual’s abilities or potential based on their disability alone, respecting different opinions and ideas shared by others during meetings or discussions, as well as addressing people appropriately no matter what language they speak or how they communicate. 
  • Integrity: All individuals must act honestly when engaging with others within the scheme including service providers and support workers as well as fellow participants. This means ensuring any information provided is accurate and honest to ensure everyone has confidence that decisions made are reliable.

Standards of Behaviour Expected of Workers

Workers are the backbone of any organization, and it is important to ensure that they adhere to a set of standards to create a productive and safe environment. Standards of behavior expected from workers should be outlined clearly so that all staff members understand what is expected from them, as well as any repercussions for not adhering to the standards.

The first standard that should be established is respect for co-workers. This includes respecting each other’s opinions and ideas, treating co-workers with courtesy and professionalism at all times, avoiding gossiping or making negative comments about colleagues in public spaces, and refraining from engaging in any type of discriminatory behavior or harassment.

Another important standard relates to punctuality and attendance. Employees should strive to arrive at work on time every day as agreed upon by their employers; if they are late or absent without prior notice, it can have a serious impact on productivity levels within the organization.

Additionally, workers must be mindful when taking breaks during working hours; too many breaks can negatively affect output levels while long periods away from the workplace may lead to disciplinary action being taken against them. 

Conflict Resolution Procedures for Violations of the Code

Violations of the code of conduct are inevitable in any organization. As a result, it is important to have procedures in place to resolve conflicts and address violations that occur. This article outlines some basic conflict resolution procedures for violations of the code.

1. Establish Clear Policies: The first step in resolving conflicts related to code violations is to ensure that everyone involved understands what actions constitute a violation and what the consequences may be. It’s important to have clear policies in place detailing exactly what constitutes a violation, as well as clear guidelines on how those violating the code should be addressed and potentially disciplined if necessary.

2. Investigate Violations: Once you’ve established your policies, it’s important to investigate any potential violations thoroughly before taking action or making decisions regarding discipline or other consequences for violators. Make sure you consider all relevant facts before making any decisions or judgments about who is at fault and how they should be held accountable for their actions. 

3. Use Conflict Resolution Strategies: If possible, try using conflict resolution strategies such as mediation or negotiation first rather than immediately imposing discipline on violators of the code of conduct. These strategies are often more successful than simply punishing someone without allowing them to explain themselves first.

Use Conflict Resolution Strategies


The NDIS Code of Conduct for Workers is a set of standards that helps ensure the quality and safety of services for participants. It provides clear guidance on acceptable standards of behavior and professional conduct, as well as outlining rights and responsibilities.

By adhering to the code, workers can provide safe and high-quality services to participants in a respectful manner. The NDIS Code of Conduct is an important part of upholding the values and rights outlined in the National Disability Insurance Scheme Act 2013.

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