Wherever they purchase online, today’s customers demand rapid and precise shipment. In fact, when it comes to consumer satisfaction, delivery speed is more advantageous as it surpasses free shipping from 3 to 1.
If you try to ask a group of buyers what they prefer, almost half of the consumers choose to pay more for the delivery to arrive on the same day to get what they want immediately. However, there are also 97% of customers who wish to order tracking, shipment updates, and complete insight into their package’s whereabouts from the minute they make an order.
To fulfill these demands, technological advancements are constantly being made. Customers’ standards, on the other hand, are growing at the exact moment. However, the final stages of the delivery process remain one of the most complex and crucial aspects of supply chain management. Logistics companies must act rapidly and adapt to meet this demand. This is when the last mile carrier comes in.
The last mile carrier handles the final delivery process efficiently by carrying your package as fast and cost-effectively as feasible from a hub to its final destination. Some added information, the last mile carriers are the shipping corporations that conduct the transportation.
When you track your delivery, and the company states that the last-mile carrier has already accepted it, that means your package has already reached the person in charge of the final delivery, and you will be expecting the package within the day. But how can you contact the last mile carrier?
How to track last mile carriers for customers?
A customer interface allows customers to track their orders all the way down to the last mile. Allowing your clients to track and trace their goods on their own saves you time and money spent on customer service.
Customers can trace last-mile carriers in the following ways:
1. The carrier for your package uses GPS tracking software and provides GPS-enabled devices or mobile smartphones with GPS apps to their drivers. This can be used to locate the driver’s current location or where your package is at the moment.
2. When a delivery firm gets an item that must be delivered, they create a barcode with all of the relevant delivery information. This will allow them to track each package and not get confused when the delivery process comes in.
3. When a box is placed in the delivery queue, its barcode is read, and all of the information associated with it is synchronized with the customer site.
4. The order’s status will be instantly updated on the customer portal at each delivery step as soon as the driver loads a box into a vehicle and begins delivering it. So you can get information about when your delivery will arrive only by glancing at the portal.
However, these four steps are the most common approach to contact a last-mile carrier. The process of last-mile carrier tracking entails a lot more, especially when tracking and tracing customers’ deliveries. Most of the time, contacting the last mile carrier varies on the delivery company and the last mile delivery software.
Suppose your delivery company uses Route4Me as its software, for example. In that case, the company allows last-mile carriers to automate the process of notifying customers via SMS, Voice Call Notifications, and email when their order has been dispatched or when the driver has arrived at their address, among other things. This means that if you want to contact the last mile carrier, you will have to use your email or reply to the SMS the driver sent you.