For most people, the month of May is about spring flowers, sunshine, and bank holidays. But did you know that May is also the month when most people move to new homes? Yes, May is the busiest time of the year for relocation and, thus, dubbed as National Moving Month.
As everyone knows, moving is stressful. As a matter of fact, according to research, about one in five Americans (23%) think that moving is more stressful than planning a wedding.
Another study also found that 13% think moving is more stressful than spending a week in jail. Moving is that stressful!
But it doesn’t have to be. How easy or difficult the moving process will be for you boils down to the moving company that you choose, points out Fall River Property Management. Choosing a good one will make everything fast and easy. A bad one will do just the opposite.
So, how do you choose the best moving company? Here are 8 questions to help you make the right decision.
Question #1: How long have you been in the moving business?
You want to see how experienced they are. If they are just starting, you are better off continuing looking. Hire a company that has been in the moving business for a while, preferably 3-5 years.
Experience and service delivery usually go hand in hand. The more experienced they are, the higher their ability to deliver every time.
Question #2: Is your company licensed to provide moving services?
Work with a licensed company. There is absolutely nothing wrong with asking your brother-in-law and cousin to bring their truck around to assist you.
A licensed moving company not only means they are registered with the local regulating authority but also with the Department of Transportation.
So, how do you check whether a moving company is licensed? Check the DOT numbers. A DOT number is a registration number for moving companies. These numbers are required for moving whether the company is moving within the state or out of state.
You can search for your company’s DOT number here.
Question #3: Is your company insured?
Technically, moving companies cannot sell insurance, but can provide valuation options under federal law. The types are:
- Full value protection (or full replacement value protection). This pays for either the current market replacement value of an item, replacement with a similar item, or the item’s repair. This coverage has to be purchased.
- Released value coverage (or basic carrier liability). This coverage pays up to 60% per pound for an item. It’s free and based on weight. However, don’t expect it to come in handy when your $600 one-pound digital tablet gets damaged in transit.
There is also separate liability insurance. This one pays for the insurance amount bought less the basic carrier liability amount you’ll pay.
Question #4: Do you have any online reviews?
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A survey conducted by BrightLocal found that about 86% of consumers read reviews for local businesses in 2018. Additionally, a whopping 91% of 18- 34-year-olds trust online reviews as much as word-of-mouth, while 80% of that demographic have written online reviews.
So, be sure to check out the rating of the company with the Better Business Bureau. TrustLink, Citysearch, and Yelp can also help.
Question #5: Have you won any awards or accolades for service?
If they have won a service award, then great. A great reputation may be able to save you some money. But if they haven’t, chances are that they won’t win it from you. Some of the awards you should be on the lookout for include:
- Outstanding van operator awards
- Specialized transportation group quality award
- Sales achievement award
- Superior packing award
- Hauling excellence award
- World-class commitment
- Milton M. Hill Quality Award
Question #6: What do your rates include?
A great reputation equals great rates. Low rates don’t necessarily mean a low final bill. Will they offer you a good rate if your move occurs on a Sunday rather than a Monday?
Are fuel charges incorporated? Study the rates!
Question #7: Are you active in your community?
A good company establishes a committed relationship with the local community. They aren’t just into one-night stands as they want to continue doing business in your town for a long, long time.
Question #8: Do you provide delivery windows or special consolidation policies?
Generally speaking, long-distance moves typically involve a delivery window and not an exact delivery date. So, are they forthcoming about it?
You also want to ask whether they have a consolidation policy. Yes, you’ll be able to save some bucks. However, the odds are high that that will mean delays.
There you have it. 8 questions to help you choose the best moving company. Choose one that best supports your needs.