February 27, 2019

Mohamed Ibrahim


The Digital Divide – How Slow Internet Impacts Employee Productivity

It is 2019 and the world runs on the internet. From social media to streaming shows online, everyone of all ages and backgrounds seems to be connected to the world wide web. Gone are the days where you fax documents or sent snail mail out to your clients – everything is done via the internet now, which is why a fast internet speed is vital to any successful business.

Slow Internet Impacts Employee Productivity
Source: Shutterstock


An email that is missed, or a time lapse on collaborating could be the difference between making or breaking your business, so ensuring that you have the best broadband in the workplace is essential. In this article, we have a look at how slow the internet impacts employee productivity, so read on to find out more.


1. An Impact on Overall Staff Satisfaction Levels

One of the most important things in business is staff satisfaction levels. Unsatisfied staff results in a poor quality of work, low levels of motivation and an overall decrease in business productivity. This is why fast business internet is a must in any workplace. Studies have shown a direct correlation with regard to internet speed and the satisfaction levels of the workforce.

Quality internet speeds have been shown to not just increase satisfaction levels of staff, but also promote collaboration and retention within the workspace. It has also been shown that employees who are satisfied with IT in the workplace are 30% less likely to leave their job.


2. Quality Of Customer Service

It is safe to say that an employee who cannot provide efficient and quality customer service to your clients is an employee that is not as productive as they could be. Slow internet has a direct impact on the quality of your customer service, as a crawling connection will ensue in customers not being able to have their queries answered in time. When an employee cannot effectively communicate with your clientele or customers, you can expect a loss in overall business revenue.

In a bid to avoid this catastrophe, it is essential that fast internet speeds are available in the workplace. This allows for timely communication with clients and high-quality communication via video or audio applications. Failing to excel in this area can have devastating effects on your business in the long run.


3. Level Of Efficiency

If you have a slow internet connection, you can be sure that your business is not running as efficiently as it could or should be. If your employees are in charge of sending out emails, campaigns and engaging in video conferencing, slow internet speeds can truly affect their overall efficiency in the workplace.

If an employee is unable to carry out their tasks in a timely and efficient manner, chances are they will grow in frustration and motivation levels will dip. This is why it is of utmost importance that your business is equipped with quality business broadband – for the sake of your employee productivity and your overall business efficiency.

4. An Incredible Loss Of Time

With slow internet speeds, many hours of the workday can be wasted on waiting for emails to download, or for pages on the internet to load. This automatically reduces your employee productivity, as they will be spending more time waiting for things to happen than actually doing something valuable with their time.

A sluggish connection can end up in up to 15 minutes being wasted every day, which is a colossal 50 hours over the span of one year, per employee. Multiply this by the number of employees you have under your belt and you’re looking at up to 500-1000 hours of time wasted in a year. Time is money, and any time wasted is income going down the drain. Say goodbye to productivity when internet speeds crawl!


We hope that this article has given you some insight into how slow the internet negatively impacts overall business and employee productivity.


Mohamed Ibrahim

About the author


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