Do you want to optimize business processes without significant capital investments and personnel changes? Need to free up resources and redirect them to more valuable and intelligent tasks? The solution is simple – automate routine actions using RPA technology!
RPA implementation is often driven by a large number of repetitive tasks that take too long for employees to solve. This problem is familiar to every entrepreneur who has to combine strategic decision-making with operational processes. Experts in almost any department in the company can benefit from automation. They can reorient from loading incoming data to solving analytical problems. Nowadays rpa in travel industry is actively used.
Benefits of RPA technology
Robots can process, collect and transfer data, exchange information with various digital systems. Then they generate reports. Can a robot completely replace a human? Not! But it will definitely be able to significantly facilitate the work of staff. It speeds up the execution of repetitive routine processes!
The speed of work is significantly increased with rpa technology. The processes that a person performs in 4-6 hours, the robot will complete in 40 minutes. This means that more documents or applications will be processed, and clients will receive the information they are interested in in a timely manner.
It is cheaper to create and configure a robot than to additionally hire an employee who needs to equip a workplace and pay monthly salaries.
The robot can work around the clock, it doesn’t need a lunch break, it doesn’t get sick, doesn’t go on maternity leave or leave.
The robot does not make mistakes, acting according to a given algorithm. He does not get tired, does not come to work in a bad mood, and does not get distracted. If failures occur in his work, he independently diagnoses them and informs the person about them.
The robot keeps a log of all its actions, which allows you to optimize its work, quickly identify and eliminate the causes of deviations in its actions. It will not work like this with a person: it can take hours and days only to identify an error in an employee’s work.
The robot is quickly reconfigured without significant time and material costs. It’s in accordance with changes in the company’s business processes. The retraining of an employee can last for weeks, and sometimes months, which does not guarantee 100% assimilation of the acquired knowledge. After reconfiguration, the robot will work according to the new instructions. To see how it works is possible on RPA use cases in the travel industry.
RPA technology allows you to automate processes without changing the IT landscape, which reduces the cost of its implementation and the associated risks.
Still, the main task of RPA technology is to relieve staff from monotonous and routine work that takes about 50% of the working time. By implementing software robots, you will increase employee productivity by freeing up time that can now be used to solve analytical and strategic problems.
Important! The result of robotization largely depends on how correctly the processes for automation are selected.
What processes can be robotized?
- Consistent and repetitive.
- Well regulated and structured.
- Excluding the participation of a person at any stage of work.
- Time-consuming and voluminous.
- Cross-platform (requiring integration with other systems and platforms, often outdated).
If there are no template processes in the business process, or you plan to use the software robot once a quarter to generate and reconcile reports, then it is better to refuse robotic automation. It will not save you time and money, but will only disappoint you.
What difficulties can arise when implementing RPA robots?
What is rpa tools is clear? Certain difficulties can arise when the robot is installed not on a server, but on a personal computer. But these difficulties are more of an organizational nature. The point is that when the robot is working, the computer is busy. But if you organize the process correctly, the employee can do more intelligent tasks, for example, calling customers, rather than having an unplanned lunch break.
But the most acute problem for RPA technology is the problem of updating the site or the application with which the robot works. It is the update that can cause the robot to malfunction or get an incorrect result. All these shortcomings are corrected by the developer by reconfiguring the robot or making changes to its work.
You may argue that these are additional support costs. But usually, the companies that implement robots also support them. For example, we at Autorpad make these changes to the robot setup within the support price, which eliminates additional costs. Even taking into account the cost of maintaining the robot, its implementation will cost you less than hiring another employee who needs to pay for vacations, sick leave, and after-hours work.
To implement or not to implement?
As you can see, RPA technology has more advantages than disadvantages, besides, the latter can be attributed to relative and easily eliminated. With well-planned and implemented robotic automation, processes are performed more accurately, faster and better.
Any company seeks to reduce the cost of performing certain processes while maintaining or increasing productivity. With RPA technology and the introduction of software robots, this became possible.