Everything appears to be very well-built and quality. No issues and everything arrived well packaged and ready to go, out of the box, minus simple assembly of wells and pegs. It comes with a propane connection hose, oil and a funnel, tools to assemble and the wireless remote in addition to the unit itself. The handle allows for easy dollying around locations. It is very heavy, and was delivered by a team with a large box truck and gate drop with a dolly so you’ll likely want a hand getting it to the desired location in case doing it alone.

This seems to be a great device once the issues got resolved
On Prime day this WGen9500df was on sale for a great price.
Unlike my normal and frequent experiences with items purchased from Amazon this purchase was almost a comedy of errors that probably do not lie with Amazon themselves but more with the Mfg. company and delivery service.

First off, be aware that if you live at an altitude above 2000 ft. in elevation as I do you will need to buy the high altitude carb kit to change the jet in the carburetor and the high altitude kit for the propane regulator.

XPO Frieght was the delivery service for my unit. They called me a week before to schedule a delivery date and time window and told me I had to be there and to expect a call shortly before they arrived.
On the day of delivery I recieved text message early saying that they were on the way. After that things went south. Delivery was three hours past the end of the three hour delivery window they had given me, I never recieved a call before the delivery driver knocked on my door saying they had dropped the unit off on the apron of my driveway. Not sure but the delivery people looked like they were perhaps contracted by XPO and to be fair the drivers who were respectful said they were not instructed to call before delivery and were not expecting for anyone to be home to recieve the item, but then said he was instructed to get my signature. I did get the delivery guys to move the unit where I needed it by the house before they left.
Amazon sent a message asking how the delivery went. After I replied I got a message from XPO asking what had happened and that someone would follow up shortly after my text response but I have not heard back from XPO and that was over ten days ago.

Outside of the high altitude carb and propane kit everything else you need comes with this unit including engine oil, the funnel to pour it in , battery charger, spark plug wrench and wrench for installing the feet provided for the unit.

I put gas in the tank opened the gas fuel valve and almost immediately gas started dripping out (about one drop per second) from where the carb is bolted to the cylinder head, not good. I closed the valve and called customer service , used the option where they will call me back when it is my turn. Did not recieve a call back. Called again the next day and did recieve a call back within one half hour. A very nice and very knowledgable lady said that the fuel needle probably got knocked out of its seat during shipping (my generator arrived in what appeared to be excellent condition with no scrapes or holes in the cardboard shipping box) which made perfect sense so I said I will take it apart since I am fairly handy around these things and see if that fixes the situation.
I also told her I lived at an high altitude and so she emailed me links to the kits I needed and also instructions to install the carb kit.
Unfortunately after first succesfully paying for the propane kit I went on to order the carb kit which was SOLD OUT and realized that both the parts links she sent were for machines built before 2019. I then found and ordered the right kits for both but now also have that first propane kit also that is worthless to me. At only about 10 bucks in cost its not woth the time and effort to me to try and return.

Once the parts arrived I took of the carb installed the new high altitude jet which was simple to do and reassembled the carb making sure that the fuel needle and seat were correctly orientated with each other. Opened the fuel valve and no more drip of gas…..great!

I looked around but was not quite sure were the propane part was to be installed. The diagrams in the manual do not call out the item and could not find instructions on the company website. Took two more days of trying before getting ahold of a representative who seemed helpful and said she could email me something that day that shows where the part goes, she verified my email address but I never recieved anything from her. I went back to looking around on my own and found that this brass threaded fitting simply screws into the “out” (it is marked) port on the propane regulator that is actually located where you would attach a propane hose to.

Now that everything is squared away this generator is great. I really like the remote starter which works from anywhere in my house. It starts easily and runs and powers well. I am guessing that most people would probably not run into what I did, but this was my experience.

Everything appears to be very well-built and quality. No issues and everything arrived well packaged and ready to go, out of the box, minus simple assembly of wells and pegs. It comes with a propane connection hose, oil and a funnel, tools to assemble and the wireless remote in addition to the unit itself. The handle allows for easy dollying around locations. It is very heavy, and was delivered by a team with a large box truck and gate drop with a dolly so you’ll likely want a hand getting it to the desired location in case doing it alone.

I’ve never had a generator before, so am new to all of this. I bought the Westinghouse WGen9500DF, which on Amazon is listed as “Westinghouse 12500 Watt Dual Fuel Home Backup Portable Generator” The 12500 is the max starting watts, not the 12500 model, so that’s a little confusing.
So far, I am impressed with my purchase. Everything they promised appears to have been included. It seems well made, so hopefully that is true of all of the components and it will not only work whenever we need power, but it will do so for years to come.
There was a little bit of an issue setting up the appointment for delivery. I think this was on the delivery company, XPO I think they said it was. I got a computerized call evidently trying to confirm the original setup date and time and it said, “Press one to confirm” or something like that, I pressed one, heard a strange computerized sound, and then the call disconnected. So, I figured that it was done. Got another call 10 or 15 minutes later that seemed to be the same thing, but this time I ended up talking to someone. So we confirmed it was all set up, which seemed like a bit much because I had indicated that the delivery date and time that was suggested when I ordered it was going to be fine. Later when I went to look at the track your order thing on Amazon it said something about how there was a problem with confirming delivery, so that was a little disconcerting. I decided that must have come from the first call that disconnected. Eventually that page showed that the delivery date and time was confirmed, but the note about there being a problem setting it up remained, so…it remained a little concerning. They appeared pretty serious about confirming delivery though. I lost track of how many times they called but I thought it was more than should have been necessary.
The delivery was set for between 9 and noon. I think they got there about 10:15.
The delivery guys were okay. I was told I would get a phone call 30 minutes before delivery. They called and said they were 2 minutes from my house. Not a really big deal, but I wasn’t ready to answer the door. I was sort of counting on the 30 minutes, but very excited to get the generator. They were out in front of my house before I was, but I am pretty sure they really were about 2 minutes out as they had said. They evidently were not allowed to leave the generator in my back yard, which was what I had planned. They waited patiently while I moved my car out of the garage where I guess they are allowed to leave it. They waited again while I unboxed the generator and looked for any obvious damage. The box had a hole in the bottom of it, but I didn’t find the generator to be damaged in that spot or any other. I was a little concerned because I had to cut the box off of the generator and when I asked how they would take it back if it were damaged, the one delivery guy said they wouldn’t take it back. He later re-thought that and said they would. Evidently they deliver for many different companies and Amazon has different policies regarding accepting delivery than the others. But again, it wasn’t damaged, so no problem.
I was surprised that the 1.16 quarts of oil that came with it didn’t quite fill it enough. I had to add a little bit. The funnel they sent worked great. I thought it was interesting that the maintenance instructions said to check the oil level without screwing the plug/dipstick in. It seemed a little difficult to be sure it was measuring properly without securing it by screwing it in. When I got enough oil in it I kept cross threading the plug, but eventually managed to get it in there properly. User error, I am sure. I liked that they sent a real wrench to use to tighten up the feet. They also included a spark plug wrench, which I haven’t needed so far, but expect I will at some point. An nice extra little touch was that the two wrenches were in a little black bag that said Westinghouse on it. I expect this will be really helpful whenever I need to change the spark plug…maybe I’ll notice that little bag and use their wrench, rather than it just sitting loose in my toolbox and my wondering what the heck that was for. This is my first Westinghouse product, so I will hopefully be able to quickly determine that it must go to the generator. The instructions said to set the generator on the exhaust side to put the feet and wheels on, so I did that. Instructions had also said to do this on a piece of cardboard or something similar to keep from scratching it up. I had to prop the bottom up a little to get the wheels on, which I think there may have been enough clearance without the cardboard being there. Propping it up was a little challenge because the generator is pretty heavy, but all of the parts were there and fit together the way they should; it was pretty easy to put on the feet and wheels. Once I had the wheels and feet on I found the generator to be pretty easy to move in spite of it’s weight. The wheels and the handle appear to be up to the task. I moved the generator out beside the garage, which is where I anticipate will be where it will run when in actual use. I attached the propane hose that came with it to one of the tanks I have for my grill. Used the fob to start it up and it started right away. One “problem” was/is that it is really loud. However, I expected it to be pretty loud, so I certainly don’t blame anyone for that. I left it running and went in the house and while I could hear it, it didn’t appear that the noise would be any more disruptive than a gas powered lawnmower running outside. I pressed the button on the fob and it shut down as expected. Later I tried starting it again and had another user issue. I had attached a little gauge to the propane tank to see how much propane was still in it, and then attached the hose to the generator. Then tried to start it by pressing the button on the panel rather than using the fob. And it wouldn’t start. It tried and tried. After a couple of unsuccessful attempts, I switched the battery switch to off and it stopped trying. That’s when I realized I had neglected to open the valve on the propane tank, so of course it wouldn’t start. So, remedied that, tried it again, still wouldn’t start. At this point I removed the gauge, hooked it back up, and it started. Now however, I don’t know if the second attempt when it wouldn’t start was due to the gauge limiting the propane flow, or just having tried to start it with the valve off. I will likely try again with the gauge and see what happens. I plugged my circular saw into each of the four 20 amp outlets and they all worked fine. I haven’t yet tested the 30 or 50 amp outlets. I have an electrician coming to install a transfer switch and expect that I will be able to test them then…as well as testing a “real” electrical load. I have not tested it with gasoline either. If it will run the whole house, or most of it anyway, on propane, I may not use the gasoline option as I would rather not deal with all of the potential issues with storing the fuel itself, stabilizer, etc., but also keeping the generator from getting all gummed up, like draining the fuel bowl etc. Anyway, I am pretty satisfied so far.

This generator is not only extremely powerful and can drive my entire home, but the setup/instructions and user friendliness are exceptional. I was easily able to set it up and have it running in 30 mins with all tools, oil, funnel provided. The remote start is a great bonus here in Ontario where -30C is a certainty at some point this Winter. The build quality is superb – heavy duty materials, vcery tidy assembly and no loose fittings (yes I checked).
There are only 2 small comments I would make, and 1 is something the manufacturer cannot really address without a lot of expense. The item is shipped without the the wheels or feet attached for understandable reasons, and the buyer must install them. Doing this is extremely simple and takes just a minute or 2, but the generator must be turned onto it’s side to do this, and it is a very heavy piece of equipment. I am a 200lb guy and no stranger to the gym and I had no issues with this, but it is something to be aware of – if you are not able to handle heavy weights, you will need assistance to do this.
Secondly, the website I ordered from said that the generator came with a spare spark plug, which it did not. Not a big issue.
Overall, I am absolutely delighted with this generator and would not hesitate to recommend it

Received the Westinghouse WGen9500DF Generator and immediately unboxed and assembled. Although the box had a good-sized tear in the side, the contents of the inside of the box were unharmed. The Amazon delivery people had a hard time getting it out of the truck because unlike other transport providers, whoever loaded up their truck did not place items from rear to front in the order of delivery. Instead my generator was towards the front of the truck so the delivery staff had to spend a good 30 minutes re-arranging the contacts of the truck in order to get access to my generator. The box is extremely heavy so I am surprised the generator is not palletized which could eliminate damage? While unboxing I noticed some of the cardboard and plastic wrap was drenched in oil which was initially concerning. However, once I got the unit out of the box and wiped down things were fine. There are plenty of warnings in the manual and tags on the unit indicating the generator is shipped without engine oil so my worries were unfounded. only some minor scratches on the frame which I can touch-up with spray paint. Other than that the unit looked flawless. Assembly was a breeze and took a whole 10 minutes (install two wheels, two foot pads, add oil which is supplied, and add gas). Looked over the manual and had the unit running within 30 minutes of unboxing. Tested both the push-button start and remote start. Placed the unit under a light load in my garage and seemed to work fine. Pending installing a 50A outlet running from the outside of our home to a manual transfer switch which I have yet to receive and install. Decided to utilize the included battery charger to charge overnight until the LED went from red (Charging) to green (Charged). The unit has a nice fold-down handle which makes wheeling it around very simple, even for my wife. My plan is to store it in the garage, then when we lose power (maybe once or twice a year here in WI), wheel it outside, plug it into the outlet (well inlet really), get it running then manage the transfer switch depending on where we need power. I sized the unit (9500W running on gas) to twice the load we plan to power during an outage. I have done the math (both for peak inrush and running currents) and plan on loading it with a fridge, a freezer, a well pump, garage door opener(s), furnace (for winter outages), and a portable air conditioner unit (for summer if needed), lastly some minimal lighting and outlets for low wattage items if needed. It is not the intent to provide back-up to the entire home since outages here in WI are minimal and last perhaps hours to a day at max, but preparing for future outages due to electrical grid issues? Nice problem to have if our electrical grid remains as reliable as it has, but good to be prepared. I decided (for now) to leave the central A/C out of the backup circuit due to it’s power draw, is the reason we will just run a portable A/C in one room to stay cool if needed. Also deciding to lighten the load in case we need to run on propane which reduces the running watts by 1000. Anyway, I like the idea of dual fuel capability as we almost surely have tanks of propane sitting around just in case we run out of gas. The unit appears very well built, high quality materials, everything well laid-out (control panel, gas / oil, etc.) and expect for the 50A plug aligning with a wheel causing the 50A plug needing to be bent slightly, very well designed. I had to minimally bend the 50A cord slightly to get it too fit snugly into the outlet so no big deal for me. Westinghouse also provides clear instructions how to modify the unit for unbonded neutral. I am an industrial engineer and understand neutral to ground bonds so if you don’t understand this, do your research and understand consequences of modifying the bind, please consult a licensed electrician. I looked into a Generac whole home automatic generator, and although they are nice, the price-point is easily 10 times more than I spent on the WGen9500DF and items I need for connection to a manual transfer switch (went with the Reliance 510C). So unless you experience outages routinely, don’t mind a little manual intervention during an outage, and are not infinitely wealthy, consider this as an option as you can possibly create a backup solution that does not empty your bank account.

Estoy muy contento con el generador, ya que vivo en un área semi-rural y la sufrimos por electricidad seguido. Me provee suficiente energía para respaldar todos mis dispositivos esenciales sin problema. Sólo lamento que el manual no era claro acerca de la conexión a mi instalación eléctrica y no encuentro la página de registro de garantía para México, si me la pudieran proporcionar?

I recently purchased the Westinghouse WGen9500DF and I’m extremely happy with my decision. This generator has been reliable, easy to use, and offers great power. The dual-fuel capability is a huge plus, giving me flexibility depending on what fuel is available. It’s also very convenient with electric and remote start features, making it simple to get up and running.
Overall, the WGen9500DF has exceeded my expectations. It’s been a great addition to my home, providing peace of mind during power outages. Highly recommend this generator to anyone in need of dependable and efficient power.

+ Du premier coup d’oeil le produit semble solide et de qualité. Après une inspection plus rigoureuse, tout est parfait.
+ La préparation et l’installation est facile et rapide (encore plus facile à deux pour l’installation des roues).
Démarre au premier coup avec la pile déjà chargé. Avec 3 modes de démarrage, c’est rassurant : à distance, le boutton et la cordelette. Les trois modes fonctionne très bien.
+ Les instructions sont claires.
+ Une fois les roues installées, la génératrice est facilement déplaçable.
+ Je vous recommande fortement d’ajouter une protection si vous laissés à l’extérieur.
– Seul ombre au tableau est le bruit. La fiche technique indique 72db alors que j’ai mesuré 91db. C’est une énome différence. En plus cette mesure à été fait avec le propane (GL). Avec l’essence, j’ai obtenu 98db. Donc très bruyant. Je vais devoir créer une protection insonorisante pour réduire le bruit.

I purchased this generator in October and just installed it on January 9th, 2025. Installation was straightforward, and it started right up once fueled. The key fob remote works perfectly, starting the generator instantly. I’m very pleased with it so far and hope it continues to perform well. I’m really happy with my purchase.

In an unheated shed during Quebec winters. Difficult to start when below freezing. Usually takes about 3 attempts. When temperatures drop below -15, having additional heating is recommended, otherwise good luck. At least it has an electric starter because using the crank would be almost impossible. Once running, it works well despite being noisy, but I believe the decibel level is normal for this size.

I recently bought the Westinghouse WGen9500DF generator and couldn’t be happier with my choice. It delivers excellent power and has proven to be both dependable and user-friendly. The dual-fuel option is particularly valuable, allowing me to switch between fuel sources based on availability. I really appreciate the convenience of the electric and remote start functions, which make operation effortless.

The WGen9500DF has performed better than I anticipated, becoming an essential part of my home’s emergency preparedness. It provides great reassurance during power outages. I would definitely recommend this generator to anyone seeking reliable and efficient backup power.

I’m very satisfied with the generator, as I live in a semi-rural area where we frequently suffer from power outages. It provides me with enough energy to back up all my essential devices without any issues. I only regret that the manual wasn’t clear about connecting it to my electrical installation, and I can’t find the warranty registration page for Mexico – could you provide it to me?

I bought the Westinghouse 13500 Peak Watt Dual Fuel Portable Generator for home backup during power outages and it has exceeded my expectations. The quality is excellent, with convenient remote electric start and seamless transfer switch compatibility for my home panel.

I was delighted to receive a complimentary upgrade to the tri-fuel version, allowing me to use gasoline, propane, or natural gas depending on availability and cost. This versatility provides exceptional value and reassurance.

The generator delivers enough power to run essential appliances including refrigerator, lighting, internet, and even HVAC when necessary. Despite its power, the noise level is reasonable, and it’s surprisingly maneuverable thanks to the included wheels and handles.

In summary, this generator is incredibly powerful, and the tri-fuel upgrade makes it an outstanding choice. I strongly recommend it for anyone needing reliable, flexible backup power.